The item I want to order is no longer available.

I’m sorry, I would be happy if you try it again at the next restock.

At the moment the demand for devices is higher than what can be produced. Therefore I am unfortunately not able to offer devices on a permanent basis. Pre-ordering is not possible at the moment.

How can I pay?

You can pay by bank transfer to my bank account or with PayPal. You can find the payment information on your invoice, which you will receive by email after you have placed your order.

When do I get the payment information?

After your order has been received, I will check it and send you an invoice with the payment information. You must pay your invoice within 7 working days, otherwise your order will be canceled.

Please make sure you can receive the emails from shop@midicraft.de. If in doubt, check your spam folder.

What happens if I do NOT pay within 7 working days?

If you do not pay your invoice within the specified payment term of 7 working days, your order will be canceled. If your order has not yet been paid for on the 5th working day, I will contact you again.

Is it possible to purchase on invoice?

No, currently only prepayment is accepted. Payment in advance guarantees me that you really want the devices and also helps me to cover the material costs for the production.

Is there a volume discount?

No, no volume discount is currently offered.

I am a dealer and I am interested in offering your products in my shop.

Englisch Please contact me at info@midicraft.de. There we can discuss whether cooperation makes sense.

Do I need a VAT ID to order?

No, this is optional. Commercial customers can store a valid VAT ID in their account to order items within the EU using the reverse charge process. Commercial customers from Germany will always be charged VAT.

I don't like the products. Can I return it?

Non-commercial Customers can return products with your right of withdrawal within the first 14 days after receiving the order in the original packaging. f the devices are damaged or show signs of wear, the costs for restoring the original packaging will be deducted from your refund amount.

You have to take care of the return shipping yourself. For international returns, please contact me beforehand. info@midicraft.de

As a commercial customer, you are not entitled to the right of withdrawal. If you are still unsatisfied, just contact me at info@midicraft.de and we will try to find a solution.

From which countries can I order?

In the shopping cart you can check which countries are currently sold to. If your country is not there, just send me an email to info@midicraft.de and I will see if shipping is possible.

Why are the products cheaper when I order outside of the EU?

For orders outside the European economic area, no sales tax is shown on the invoice. The prices shown in the shop are net prices.

Who pays the customs fees for international shipping?

You have to take care of import customs clearance in your country. Please find out which documents your local customs authority needs. For orders that are returned to me due to customs problems, only the purchase price excluding the shipping costs and processing fee of 25 € will be refunded.

Do I get a tracking number?

As soon as your order is handed over to DHL, you will receive an email with the tracking number of your shipment.

What is the estimated shipping time?

The average delivery times are displayed in the shopping cart. Since the delivery time depends on many factors, I can only guarantee this for DHL Express. For DHL Premium, it can happen, especially with international shipments, that a package takes significantly longer than specified.

If a package takes an unusually long time, please contact me at info@midicraft.de.

There is a wrong part in my order or something is missing!

Sorry! That should not happen.
In this case, write me an email to info@midicraft.de and I will solve the problem as soon as possible!

Your question was not answered?

Send me an email to info@midicraft.de with your request and I will try to find a solution to your problem as soon as possible.